The country's pension fund has reminded Kazakhstanis to remain vigilant and take precautionary measures, reporting an increase in cases of fraud involving intermediary services, according to IA "NewTimes.kz".
As stated by the pension fund's press service, recently there have been offers circulating on social media and online classifieds for intermediary services to obtain pension savings exceeding the minimum sufficiency threshold (MST) for any category of citizens at a low percentage. The agency emphasized that accessing savings is only permissible under strictly defined circumstances.
“JSC ‘ENPF’ warns its depositors and recipients: obtaining pension savings is possible only in strictly defined cases as per the Social Code of the Republic of Kazakhstan. Primarily, these include reaching retirement age, permanent disability of the 1st or 2nd group, moving abroad for permanent residence, and inheritance,” they clarified.
They also reminded that depositors with savings exceeding the minimum sufficiency threshold (above the MST) can use their pension savings for improving housing conditions and/or treatment, provided they meet the legally established conditions. Retirees whose pension constitutes at least 40% of their lost income (previously earned salary) may use up to 50% of the remaining savings in their accounts, while retirees with years of service can access up to 100% of their savings, as can depositors who have entered into a pension annuity agreement (up to 100% of savings).
The service can only be carried out through operators—these are second-tier banks, where intermediary services are not required. Moreover, the ENPF does not charge any commissions.
“By agreeing to participate in dubious schemes, you not only risk losing your money but also jeopardize the security of your personal data, which may later be used for other fraudulent activities. ENPF strongly recommends its depositors and recipients to ignore such offers, seek information from official sources, and operate strictly within the legal framework,” the depositors were warned.
To get answers to all questions and verify information regarding the withdrawal and transfer of your pension savings, you can visit the branches or use the website enpf.kz, the mobile application of BZHK/ENPF, as well as through the multi-channel toll-free line by calling the call center at 1418, or via WhatsApp at +7 777 000 1418, and on the official ENPF social media pages on popular platforms such as “Odnoklassniki,” Telegram, “Facebook,” “VKontakte,” “X,” and “Instagram.”
Previously, the threshold for using pension savings in 2025 was announced.
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